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Legal · 06
How to cancel, when you can get a refund, and how long it takes. No hassle, no hidden conditions.
Supporter renews automatically until you cancel. Cancel any time:
Cancelling stops the next charge. You keep access until the end of the period you've already paid for.
If you live in the European Union or the United Kingdom, you may withdraw from a Supporter subscription bought on the web within 14 days, without giving a reason: tell us in the DudesChat app, in your chat with the official DudesChat account, or by email to support@mail.dudes.chat (a model form is in our Terms). Because you asked for Supporter to start straight away when you bought it, we refund the price minus the value of the days you already had Supporter, within 14 days. The 14 days apply to a new purchase, not to a renewal. Our 48‑hour refund for first‑time purchases still applies in full. App Store and Google Play purchases follow the store's own rules.
The founding tiers — Early Bird (CHF 59), Pioneer (CHF 99), Patron (CHF 199) and Founder (CHF 499) — are one‑time contributions in CHF, not subscriptions, processed through Open Collective (Stripe). They funded the build, and the campaign closes at 23:59 on 30 September 2026, Zurich time. The app shipped on 30 September 2026, which met the ship‑or‑refund guarantee. Questions about a contribution: message us via the contact form with the email on your contribution.
For a web subscription or a founding contribution, message us via the contact form with the email you paid with — we refund to your original payment method. For an in‑app subscription, request the refund from Apple (reportaproblem.apple.com) or Google Play, since they processed the charge.
You'll usually get a response within 1 business day, and up to 4 business days at most. Once a refund is issued, the time it takes to appear depends on your bank or card issuer.
Last revised: 2026‑09‑30