Legal · 06

Refund & Cancellation Policy

How to cancel, when you can get a refund, and how long it takes. No hassle, no hidden conditions.

Effective 2026‑05‑20 Operator Theme Park AG · Zurich Billing via CCBill

In plain English

  • You can cancel any time — turn off re‑bill in your profile settings, or ask us and we'll do it for you.
  • Cancelling stops future charges; it doesn't retroactively refund time you've already had.
  • First‑time purchases can be refunded within 48 hours, no questions asked.
  • Presale founder memberships are fully refundable until the app ships (see below).

Cancelling your subscription

Once subscriptions are live, DudesChat memberships renew automatically at the price and interval shown when you signed up, until you cancel. You can cancel in any of these ways:

Cancelling stops the next charge. You keep access until the end of the period you've already paid for.

Refunds

We offer a 100% no‑hassle cancellation guarantee: you can stop re‑billing at any time. In addition:

Presale (founder) memberships

The Annual, Annual Plus and Lifetime Discount presale memberships are single payments, not subscriptions. If DudesChat fails to ship its iOS/Android app by Q4 2026, presale members are entitled to a full refund — no questions, no forms, just an email to support@dudes.chat.

How to request a refund

Email support@dudes.chat from the address on your account, or contact CCBill consumer support at support.ccbill.com. Refunds are returned to the original payment method.

How long it takes

You'll usually get a response within 1 business day, and up to 4 business days at most. Once a refund is issued, the time it takes to appear depends on your bank or card issuer.

Last revised: 2026‑05‑20

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